GOOD TO KNOW
Terms of sale
These terms explain purchases of paint-by-numbers kits from allofart.com.
Your seller
The seller is Afremov Gallery, Inc..
131 Continental Dr., Suite 305, Newark, Delaware 19713, United States
Contact order@allofart.com.
Information about our relationship with Afremov.com is on our About us page.
Products and options
We sell paint-by-numbers kits for you to paint yourself. Select the canvas size and framing option on the product page; the selected configuration and quantity are recorded with your order. The product page explains the kit contents and available options.
Canvas dimensions are approximate. Artwork proportions may affect the final layout, and screen settings can affect how colors appear. These statements do not limit your rights if an item is faulty or does not match its description.
Prices, payment and taxes
All prices are in US dollars (USD). The checkout shows your selected kit prices, any discount, shipping and applicable checkout tax before payment. Shipping is free to enabled destinations.
Use a payment method offered at checkout. Your payment provider may require additional authentication. Order confirmation follows verification of successful payment. If a payment is pending or you are unsure whether it completed, contact us with your order details before submitting another payment.
Any customs duties, import taxes or other charges collected on arrival are paid by the buyer where applicable. See the shipping policy for delivery and import-charge information.
Delivery
Kits are made to order in China and normally ship in 2–3 days. Transit estimates begin after dispatch and vary by destination; delivery can occasionally take longer. The shipping policy and checkout show the available estimates. We send tracking information by email when your order is shipped.
Provide an accurate delivery address and email. For a correction or cancellation request, contact us as soon as possible. We will confirm what can be changed based on the order's production and dispatch progress. Any mandatory cancellation rights still apply.
Returns and refunds
Our voluntary return window is 90 days. The 90-day window starts on the date your order is delivered. Contact us within this window to arrange your return. The voluntary 90-day return policy applies to unopened kits only. Opened, used or partly painted kits do not qualify for a change-of-mind return. This does not affect your rights if an item is faulty, damaged or not as described.
For return requests made within 30 days of delivery, we cover return postage. For requests made from day 31 through day 90, the buyer pays return postage. Contact us before posting the parcel so we can arrange the appropriate return method.
Email order@allofart.com with your order number before sending anything back. We will provide return instructions and the correct return address. Do not send a return to the original dispatch address unless we have instructed you to do so.
Approved refunds are returned to the original payment method. We issue approved refunds within 10 days after we receive and check the returned item. Your payment provider may take additional time to display the credit.
The returns policy explains the process, faulty or incorrect items, and statutory cancellation rights. Contact us for return instructions and the correct return address before posting a kit.
Customer information and order access
You can check your orders through My orders using an email sign-in code. Our privacy notice explains how we use information, and the cookie policy explains your storage and consent choices.
Your consumer rights
These terms and our voluntary return policy do not exclude or limit mandatory rights under applicable consumer law. Mandatory rules take precedence where they provide you with additional protection.
Questions and problems
Contact order@allofart.com with your order number and a description of the issue. Do not send complete card details or payment passwords.