GOOD TO KNOW
Returns & refunds
A little peace of mind: you have a 90-day return window.
This policy is provided by Afremov Gallery, Inc.. Our contact page lists our public business details.
Our 90-day return policy
We accept returns within 90 days. The 90-day window starts on the date your order is delivered. Contact us within this window to arrange your return.
What can be returned
The voluntary 90-day return policy applies to unopened kits only. Opened, used or partly painted kits do not qualify for a change-of-mind return. This does not affect your rights if an item is faulty, damaged or not as described.
How to arrange a return
Email order@allofart.com with your order number before sending anything back. We will provide return instructions and the correct return address. Do not send a return to the original dispatch address unless we have instructed you to do so.
Contact order@allofart.com.
Please include your order number and the email address used at checkout so we can find your purchase. A return address may differ from our business or dispatch address.
Return shipping
For return requests made within 30 days of delivery, we cover return postage. For requests made from day 31 through day 90, the buyer pays return postage. Contact us before posting the parcel so we can arrange the appropriate return method.
Refunds
Approved refunds are returned to the original payment method. We issue approved refunds within 10 days after we receive and check the returned item. Your payment provider may take additional time to show the credit.
Damaged, faulty or incorrect items
Please contact us with your order number and a description of the problem. Photos can help us assess damage or missing items. This return policy does not limit any rights you have under applicable consumer law.
Statutory cancellation rights
Where EU or UK distance-selling rules apply, you generally have 14 days after delivery to tell us you wish to withdraw from an online purchase, followed by 14 days to send the goods back. You can notify us by emailing the contact above with a clear statement that you wish to cancel and your order details.
Our unopened-kit condition applies to the voluntary 90-day policy. It does not remove a statutory right to inspect goods or remedies for faulty or incorrectly described items. Handling beyond what is necessary to inspect an item may affect its refundable value where the law allows. Statutory exceptions and refund deadlines apply where relevant, and take precedence over our voluntary-policy terms. Our first-30-days return-postage offer still applies.
You can read more in the EU consumer returns guidance and UK returns guidance.
For dispatch and delivery information, see our shipping policy.